Refund Policy

1. Try it free first

New salons get the full Pro plan free for 15 days. No card is needed, and nothing is charged unless you choose a plan. Please use the trial to make sure Elaviqo is right for your salon.

2. All payments are final

We do not give refunds or credits for:

• monthly or yearly plans, including the first payment;
• automatic renewals;
• a month or year you have only partly used, or stopped using;
• moving to a smaller plan, or features you did not use.

3. Cancelling

• You can cancel any time: open Your plan → Manage billing in your admin panel, or contact us.
• Cancelling stops the next renewal. You keep full access until the end of the period you already paid for.
• To avoid the next charge, cancel before your renewal date.

4. When we do refund: charges made by mistake

We refund the full amount when a charge was our mistake, for example:

• you were charged twice for the same period;
• you were charged the wrong amount because of an error on our side;
• you were charged after you had already cancelled.

Email us within 30 days of the charge with your salon name and the receipt. Once we confirm the mistake, the money goes back to the card or account you paid with, usually within 5–10 business days.

5. Who processes card payments

Online card payments are handled by our payment partner, Polar, which appears on your receipt and card statement. Salons that pay our team directly (for example by bank transfer) follow the same rules; a mistaken payment is returned the same way it was paid.

6. Disputes

If something looks wrong, please contact us before disputing a charge with your bank; we will sort it out quickly. While a bank dispute is open, we may pause the salon's account.

7. Your legal rights

Nothing in this policy takes away rights you have under the consumer laws of your country. See also our Terms of Service.

8. Contact

Billing questions: help@elaviqo.com.